Terms & Conditions
Definition of Terms
Wait Time – Driver waiting at requested pick up / drop off location.
Grace time – courtesy time that is given to the client upon arrival. The client is given a 5-minute grace period to arrive at the car.
Hourly – Scheduled hour reservation where the driver does not leave the client. The client can request multiple stops within the scheduled time allotment
Local Rides- are within our service area and can be booked either one way or round trip. The driver does not stay at the location.
Long Distance Rides- are rides outside our service area. These rides can be booked either one way or round trip.​​​​
Payment
Payments are due at the time of booking.
Visa, MasterCard, Discover, American Express are accepted.
Credit card payments will incur a 3% convivence fee.
Cash payments can be made via Zelle.
Physical cash payments are not accepted
Cancellation
Scheduled rides need to be cancelled 24 hours in advance for a refund
Rides do not cancel 24 hours in advance will not be refunded but provided credit for a future ride.
Driving Rules
All passengers are REQUIRED to wear seatbelts.
All cars are equipped with dashcams and hands-free device holders for the safety of our drivers and passengers
Smoking and Vaping is not permitted in vehicles
The smell of marijuana, vaping, cigarette smoke is not permitted and will result in a cleaning fee
Requests for additional stops on a non-hourly trip may or may not be honored. If the request for additional stops is honored, the cost for the additional stops will be occur a $25 additional charge plus $5.25/per mile to new location request.
Toddlers and Infants are required to be placed in a car seat.
North and South Carolina have open container laws, and due to these laws, Alcohol beverages are not allowed to be opened or to be consumed during rides.
Drivers have the right to cancel any trip if they believe their safety is in danger. A full refund will be given to the customer.
Unruly riders will not be allowed to reschedule rides with CLT RIDES moving forward.
Inclement Weather
In the event of inclement weather, CLT RIDES LLC will make every effort to complete the scheduled trip, however if we determine the safety of our customers and drivers are at risk, we will cancel the ride and issue a full refund.
Fees
Hourly Wait-time: $90 per hour
Exceeding Grace time: $ 5.00 per minute up to 10 minutes
Cleaning Fee for use / smell of marijuana, vaping, cigarettes: $100
Cleaning Fee for bodily fluids: $175